FLUXIOPAY STORE GIFT CARD FULFILMENT POLICY

Last Updated: 27 January 2026

This Store Gift Card Fulfilment Policy explains how FluxioPay fulfils Store Gift Cards purchased through the conversion of FluxioPay vouchers. This policy must be read together with the FluxioPay Terms and Conditions, Voucher Terms of Use, and related policies.

By converting a FluxioPay voucher into Store Gift Cards, you acknowledge and agree to this policy.

1. NATURE OF STORE GIFT CARDS

1.1 Store Gift Cards are issued by independent third-party retailers and not by FluxioPay.

1.2 FluxioPay facilitates the purchase, administration, and delivery of Store Gift Cards on behalf of users.

1.3 Store Gift Cards may be digital and redeemable online and/or in physical retail locations, subject to retailer terms and conditions.

2. CONVERSION PROCESS

2.1 Store Gift Cards are obtained through the conversion of a FluxioPay voucher.

2.2 Upon successful conversion:

The voucher balance is immediately reduced by the selected amount
The conversion is final and irreversible

2.3 A maximum of three (3) Store Gift Cards may be purchased per conversion.

3. FULFILMENT METHOD

3.1 Store Gift Cards are fulfilled through a semi-automated fulfilment process managed by FluxioPay.

3.2 Semi-automated fulfilment may include:

Automated validation and routing of conversion orders
Manual or system-assisted purchase of Store Gift Cards from retailers or authorised sources
Uploading Store Gift Cards to the user’s FluxioPay account
Sending Store Gift Cards to the user via email

3.3 This fulfilment model allows FluxioPay to maintain accuracy, manage retailer availability, and prevent fraud or abuse.

4. FULFILMENT TIMELINES

4.1 FluxioPay aims to fulfil Store Gift Cards within twenty-four (24) hours of a successful conversion.

4.2 Fulfilment timelines may be affected by:

Retailer system availability
Weekends or public holidays
Compliance or verification requirements

4.3 Delays do not entitle the user to a refund.

5. RETAILER AVAILABILITY

5.1 Store Gift Cards are subject to retailer availability.

5.2 If a selected retailer is temporarily unavailable, FluxioPay may:

Contact the user to select an alternative retailer, or
Delay fulfilment until the retailer becomes available

5.3 FluxioPay is not responsible for retailer stock shortages or system outages.

6. DELIVERY AND ACCESS

6.1 Once fulfilled:

Store Gift Cards are uploaded to the user’s account under StoreCards
A notification email with the Store Gift Card PDF or details is sent to the user

6.2 Users are responsible for downloading, storing, and using Store Gift Cards securely.

7. RETAILER TERMS AND REDEMPTION

7.1 Store Gift Cards are subject to the issuing retailer’s terms and conditions.

7.2 FluxioPay does not control retailer redemption rules, expiry dates, or usage restrictions.

7.3 Users are responsible for complying with retailer terms.

8. ERRORS AND ISSUES

8.1 If a Store Gift Card is delivered incorrectly due to a FluxioPay error, FluxioPay will correct the error or reissue the Store Gift Card.

8.2 No cash refunds will be issued.

9. NO CANCELLATIONS OR REFUNDS

9.1 Once a Store Gift Card has been fulfilled:

The transaction is complete
No cancellations or refunds are permitted

10. LIMITATION OF LIABILITY

10.1 FluxioPay is not liable for:

Retailer refusal to honour a Store Gift Card
Retailer insolvency or closure
Loss, misuse, or unauthorised use of Store Gift Cards after delivery

10.2 Liability is limited to the value of the affected Store Gift Card.

11. CHANGES TO THIS POLICY

FluxioPay may update this policy from time to time. Updated versions will be published on the platform.

12. CONTACT

For Store Gift Card fulfilment queries, contact:

queries@fluxiopay.com